-- SCRIPT --
Okay just two last questions before I get you scheduled. Where did you hear about our company and what made you call us over anyone else?
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-- CSR NOTE --
Try to get as detailed as possible with the customer's answer. Example: if they say they heard about us online, ask "where online" and try to get a response like "Google search" or "My neighbor John on Indiana Ave."
-- CSR NOTE --
-- SCRIPT --
Thanks so much for all that information! I'm going to send this immediately over to scheduling, are there any specific days or times you'd like me to note?
Okay, I'll note that and have
our representative reach out to confirm the exact time and day. You can expect to receive a call within the next hour. Is there anything else I can help with today?
-- END SCRIPT --